Contact information

Trade name: ValerionNutrition

Email: info@valerionnutrition.com

Physical address: Gentsesteenweg 12a, 9230 Wetteren, Belgium

 

Payment Policy

Effective Date: 13/10/2024

This Payment Policy outlines how Valerion Nutrition (the "Company", "we", "us", or "our") handles the payments of products purchased through our website, valerionnutrition.com (the "Site"). By placing an order with us, you agree to the terms outlined in this policy.

Accepted Payment Methods

We accept the following payment methods for orders placed on our website:

  • All major credit cards (Visa, MasterCard, American Express, etc.)
  • Shopify Pay
  • Debit cards (we support a wide range of local and international debit cards)

Please note that we do not accept PayPal or cryptocurrency at this time.

Payment Processing

Once you complete your order, your payment will be processed immediately. You will receive a confirmation email once your payment has been successfully completed, followed by an order confirmation and shipping details.

Currency

All transactions are processed in Euros (EUR). If you are paying with a foreign currency, your bank or card provider may apply a conversion rate and fees, for which Valerion Nutrition is not responsible.

Security & Data Privacy

We are committed to protecting your personal and payment information. Our payment gateway is fully PCI-DSS compliant, ensuring that your payment details are encrypted and securely processed. We never store your credit or debit card information on our servers.

Failed Transactions

In the event of a failed transaction, you will be prompted to review your payment information and try again. If the issue persists, please contact your bank or payment provider. Valerion Nutrition is not responsible for payment delays due to issues with third-party payment processors.

Refunds

If you are eligible for a refund, it will be issued to the original payment method used for the purchase. Refunds may take between 5 to 10 business days to appear in your account, depending on your bank or card provider.

Order Cancellations

If you need to cancel an order after payment has been made, please contact us immediately. We will do our best to accommodate your request, but if the order has already been processed or shipped, please refer to our Return and Refund Policy.