Refund policy

Effective Date: 13/10/2024

At Valerion Nutrition, we strive to ensure your satisfaction with our products. If you are not completely satisfied, please read our return policy below.

Section 1: Return Policy Overview

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Section 2: Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• In the same condition that you received it.
• Unworn or unused, with tags still attached.
• In its original packaging.
• Accompanied by a receipt or proof of purchase.

Section 3: Initiating a Return

To start a return, please contact us at info@valerionnutrition.com. Once your return is accepted, we will provide you with a return shipping label and instructions on how to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

Section 4: Damages and Issues

Please inspect your order upon reception. If you find that the item is defective, damaged, or if you received the wrong item, contact us immediately at info@valerionnutrition.com. We will evaluate the issue and work to make it right.

Section 5: Non-Returnable Items

Certain items are non-returnable, including:

• Perishable goods (e.g., food, flowers, plants).
• Custom products (e.g., special orders, personalized items).
• Personal care goods (e.g., beauty products).
• Hazardous materials, flammable liquids, or gases.

If you have questions or concerns about a specific item, please reach out to us.

Note: We cannot accept returns on sale items or gift cards.

Section 6: Exchanges

For the quickest way to obtain a new item, return the item you have, and once the return is accepted, make a separate purchase for the new item.

Section 7: European Union Cooling-Off Period

If your merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Section 8: Refunds

After we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, you will automatically be refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

Please not that we only refund the purchased items / products, we do not refund any possible shipping costs.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@valerionnutrition.com.

Section 9: Contact Information

For any questions regarding returns, please feel free to contact us at info@valerionnutrition.com.